Frequently Asked Questions

Our full-service property management includes tenant screening and placement, rent collection, 24/7 maintenance coordination, monthly financial reporting, property inspections, legal compliance, eviction services, and online owner portal access. We handle every aspect of property management so you don't have to.

Our management fee is 8% of collected rent with no setup fees, hidden costs, or long-term contracts. This fee covers all management services including tenant placement, rent collection, maintenance coordination, and financial reporting.

We use a comprehensive 5-point screening process: credit history verification, employment verification, previous rental history check, criminal background check, and income verification. We only recommend tenants who meet strict financial and background criteria.

Our average vacancy period is less than 12 days. We use professional photography, competitive pricing, and multiple marketing channels to attract quality tenants quickly. Market conditions and property condition can affect timing.

There are no setup fees or upfront costs. We may recommend minor improvements to maximize rent potential, but these are optional. Our management fee is only charged on collected rent, so we're incentivized to keep your property occupied.

Rent can be paid online through our resident portal using credit card, debit card, or bank transfer (ACH). We also offer automatic payment options. Rent is due on the 1st of each month with late fees applying after the 5th.

Submit maintenance requests 24/7 through our online resident portal. For emergency maintenance (water leaks, no heat/AC, electrical issues), call our emergency hotline at (703) 555-0123. Non-emergency requests are typically addressed within 72 hours.

Pet policies vary by property. Many of our properties allow pets with approval, pet deposit ($300 per pet), and monthly pet rent ($25 per pet). Maximum 2 pets per unit. Some breed restrictions may apply. Contact us for specific property pet policies.

Early lease termination options depend on your lease terms and circumstances. Some situations (military deployment, domestic violence, uninhabitable conditions) may qualify for early termination. Contact your property manager to discuss your specific situation and options.

Most leases require 30 days written notice before your lease expiration date. We'll schedule a move-out inspection and provide a checklist of requirements to ensure your security deposit is returned promptly.

We provide property management services throughout Northern Virginia including Alexandria, Arlington, Fairfax, Loudoun, and Prince William counties. Our local expertise helps us serve each market effectively.

Yes, Bay Rivers Property Management is fully licensed, insured, and bonded. We maintain all required Virginia real estate licenses and professional liability insurance. We're also members of NARPM and maintain an A+ Better Business Bureau rating.

Contact us for a free consultation and property assessment. We'll discuss your goals, evaluate your property, and provide a custom management proposal. There's no obligation and no pressure - we want to make sure we're the right fit for your needs.

Our combination of local expertise, technology-driven processes, transparent communication, and proven track record sets us apart. We focus on maximizing your investment returns while providing exceptional service to residents. Our low vacancy rates and high client retention speak to our commitment to excellence.