```php Current Residents - Bay Rivers Property Management
📞 💬 📋

Welcome, Residents!

Everything you need to manage your tenancy and maintain your home.

💳 Pay Rent Online

Convenient online rent payment with multiple payment options and automatic receipts.

  • ✓ Credit/debit card payments
  • ✓ Bank transfer (ACH)
  • ✓ Automatic payments available
  • ✓ Instant payment confirmation
  • ✓ Payment history tracking
Access Payment Portal

🔧 Maintenance Requests

Report maintenance issues quickly and track repair progress in real-time.

  • ✓ 24/7 online submission
  • ✓ Emergency hotline available
  • ✓ Photo upload capability
  • ✓ Real-time status updates
  • ✓ Scheduled maintenance tracking
Submit Request

🏠 Resident Portal

Access your lease documents, payment history, and communicate with management.

  • ✓ Lease document access
  • ✓ Payment history
  • ✓ Message center
  • ✓ Renewal notifications
  • ✓ Important announcements
Login to Portal

📋 Policies & Guidelines

Important information about your lease, community rules, and resident responsibilities.

  • ✓ Lease terms summary
  • ✓ Pet policies
  • ✓ Noise guidelines
  • ✓ Parking regulations
  • ✓ Move-out procedures
View Policies

🚨 Emergency Information

Important contact numbers for emergency situations and after-hours support.

  • Emergency Maintenance:
  • 📞 (240) 810-6420
  • Police: 911
  • Fire Department: 911
  • Gas Emergency: (800) 752-7520
Call Emergency Line

🌟 Community Resources

Local resources and information about your neighborhood and community.

  • ✓ Local government offices
  • ✓ Utility company contacts
  • ✓ Schools and libraries
  • ✓ Public transportation
  • ✓ Community events
View Resources

Important Policies & Information

Pet Policy

  • Maximum 2 pets per unit
  • Pet deposit: $300 per pet
  • Monthly pet rent: $25 per pet
  • All pets must be registered
  • Breed restrictions may apply
  • Pets must be leashed in common areas

Rent Payment

  • Rent due on the 1st of each month
  • Late fees apply after the 5th
  • Multiple payment options available
  • Online payments preferred
  • Payment history available in portal
  • Auto-pay discounts available

Maintenance Guidelines

  • Submit requests through online portal
  • 24-hour notice for non-emergency repairs
  • Emergency repairs addressed immediately
  • Quality contractors and materials used
  • Resident not home? We can enter with permission
  • Follow-up to ensure satisfaction

Move-Out Process

  • 30-day written notice required
  • Move-out inspection scheduled
  • Property must be professionally cleaned
  • All keys and access cards returned
  • Security deposit processing within 45 days
  • Forward address required

Frequently Asked Questions

How do I pay rent online? +

Log into the resident portal and navigate to the "Pay Rent" section. You can pay with credit card, debit card, or bank transfer (ACH). Set up automatic payments to never miss a payment.

What constitutes a maintenance emergency? +

Emergency situations include: water leaks, no heat or air conditioning, electrical problems, gas leaks, security issues (broken locks/windows), or any situation that poses immediate danger to health or safety.

Can I make changes to my apartment? +

Any modifications to the property must be approved in writing before making changes. This includes painting, installing fixtures, or any alterations. Contact management for approval before starting any projects.

How do I request lease renewal? +

Lease renewal notices are typically sent 60-90 days before your lease expires. Contact your property manager or submit a request through the resident portal if you'd like to discuss renewal options.

Need Help?

Property Management Office

Phone: (240) 810-6420
Email: bobdak@gmail.com
Hours: Mon-Fri 9am-6pm

Call Now

24/7 Emergency Maintenance

Emergency Hotline: (240) 810-6420
For urgent maintenance issues only
Available 24 hours a day

Emergency Line

Online Support

Access your resident portal or submit requests online anytime.
Quick and convenient service.

Resident Portal
```